Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Terms of service
Rain Delay: All lawns are scheduled Monday – Friday. If there is rain during the week at all, there is a possibility that your service could be pushed back from its normally scheduled cut day. All lawns will be finished no later than Sunday, and if there is any reason that we cannot complete your job for that week, you will be notified.
Billing: Due to a large volume of invoices continuously being paid late, we have to change our billing system entirely across the board. We will no longer be able to accept checks. This new billing system is 100% online, and all customers will need to put a credit/debit card on file, along with an e-mail address. It is a secure system, and we will charge your card for the services provided on the day it was provided. Unfortunately, there will not be monthly invoicing. Landscaping will require a 50% deposit on jobs over $500. Suppose there is a problem processing your credit/debit card. In that case, we will contact you within one business day, and all services will be paused until the issue is resolved.
Collection: If we do not receive payment in full by the due date, we will have to pause services until the balance is paid in full temporarily. Suppose the balance isn't paid in full after one month of our office trying to contact you either by phone or letter. In that case, your account will be turned into collections or taken to small claims court immediately. You will be responsible for all legal fees.Skipping Services:If you choose to skip a scheduled service day, the office will need to be notified 48 hours in advance. If we show up and you do not want your lawn cut, a $30.00 minimum charge will be assessed to your account. The charge will help to cover labor, route disruption, and gasoline expenses.
Extra Services: Any extra service (ex. aeration, landscape, shrub trimming, leaf removal) requested will be invoiced at service completion. Additional services that cost $500 or more will require a 50% down payment before work can begin. Unfortunately, no extra services will be provided if your account is past due.
Canceling Services: Please call our office or notify us in writing with at least 14 days' notice to cancel your services. The office will call and confirm that we received your letter.
Customer Satisfaction: The customer has the duty to inspect the property within two (2) days after work has been completed. Notice of reasonable dissatisfaction must be given to Cunningham Lawn Care within this time. Cunningham Lawn Care will have three days to correct such work at no additional cost. Failure to notify Cunningham Lawn Care shall constitute a waiver of any claim against the dissatisfaction. Once a complaint comes in, it is addressed with the crew on your property and handled promptly. If there are any damages, we will do our best to repair them appropriately.
Billing Disputes: All disputes must be called into the office immediately following you receiving the invoice. If you fail to call the office, all invoices are expected to be paid by their appropriate due date.
Please see the collection section for what action is taken on past due accounts.